Feedback
What our patients, customers and stakeholders say
Every event brings together three groups with a stake in the medical cover: the people we treat, the organisers who book us and the agencies we work alongside. This page gathers what they tell us.
Patients
People we treat at events, from minor first aid to emergency care, on what the care they received felt like.
Customers
Event organisers and venue operators on planning, communication and how medical cover performed on the day.
Stakeholders
Safety officers, governing bodies, councils and partner agencies on how we work within the wider event team.
In their words
Feedback from our patients, customers and stakeholders
A selection of the feedback we have received, reproduced as it was sent to our team.
“I would like to pass on my thanks to one of your paramedics for the support provided to my son at a recent event. The paramedic was excellent with him and provided outstanding care and reassurance. Following assessment and treatment in hospital, he made a good recovery and was back on his feet later that day. We are very grateful for the professionalism, compassion, and assistance provided.”
“I have contracted Alba EMS on several occasions for both small and large scale events, including Tour de 4 charity sportive in 2025. Josh and the team are always a pleasure to work with. Extremely professional and friendly, with excellent kit, planning and preparedness. As an event director when I contract a medical provider I want the peace of mind that I have the right people with the right skills and training to so the job, with Alba EMS this is most definitely the case.”
“Many thanks to the Alba EMS team for the comprehensive update provided following the recent multi-agency planning discussion. The information was thorough, clear, and professionally presented, ensuring that all key points and actions were captured effectively. Particular appreciation is extended for the prompt turnaround, which greatly supported ongoing planning and coordination activities.”
“Following a crash during a mountain bike endurance event, I received an update from the rider after their hospital assessment. Thankfully, diagnostic investigations, including a CT scan, confirmed that there were no serious injuries or broken bones. Although they were left with some bruising and soreness from the incident, they are recovering well and looking forward to getting back on their bike soon. The rider asked for their sincere thanks to be passed on to the event medical team for the care, reassurance, and professionalism shown at the scene. They greatly appreciated the support provided following what was a frightening incident and felt confident they were in safe hands throughout their treatment and onward referral.”
“My child was involved in a crash during a race and required medical attention at the event before being referred to hospital for further assessment and X-rays. The medical team were exceptional throughout, providing professional care, reassurance, and support during what was a worrying experience for both the patient and their family. We are incredibly grateful for the help, kindness, and expertise shown by the event medical staff. Their calm and compassionate approach made a difficult situation much easier to manage, and we greatly appreciate the high standard of care provided.”
Feedback from a cyclocross event
“I would like to extend my sincere thanks to the event medical team for the care I received after being injured during the warm-up session at a recent cycling event. Following a fall on the course, the team responded quickly, assessed my injuries, and provided excellent care and reassurance before arranging further assessment at hospital. After attending the Emergency Department, X-rays confirmed that I had sustained a fractured ankle. While this was not the outcome I had hoped for, I was extremely impressed by the professionalism, kindness, and expertise shown by the medical team throughout. Their calm and compassionate approach made a difficult situation much easier to deal with. I am grateful for all the support I received and hope to be back involved in events again soon, supporting competitors and volunteering in a marshal role once fully recovered.”
“I completely agree with the positive comments regarding the event medical team. Having worked alongside them at previous events, I already knew they provided a high standard of care. However, this occasion gave me the opportunity to experience their clinical expertise firsthand, and I was thoroughly impressed. Their professionalism, knowledge, and patient-centred approach were outstanding throughout.”
“We are pleased that the rider received such high-quality care following their injury. The event medical team consistently deliver an exceptional standard of service and are among the most experienced and trusted providers in the industry. Their professionalism, clinical capability, and commitment to participant safety provide invaluable reassurance to organisers, volunteers, and competitors alike. We would not hesitate to recommend them and would not run our events without their support.”
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